Kent Pathology

INSURANCE BILLING

In order to serve our patients, Kent Pathology Laboratory participates with many insurance companies across the country.  For your convenience, we will bill any insurance in the U.S. whether we have a contract with them or not.

For your convenience, our billing department is available Monday through Friday from 7:00am until 4:30pm EST. 

Telephone: 616.774.0209
                   800.259.9621

As lab results are only a part of the information your physician uses in your overall care, you should contact your physician for results and a complete explanation of your diagnosis and care.


BILLING TERMINOLOGY

Amount billed/Charge – This is our price for the service(s).

Allowed amount/Reasonable and customary – This the price the insurance is willing to pay for the service(s).

Co-Pay/Co-Insurance – This is the dollar amount/percentage that is the patient’s responsibility for the service each time the service is performed.

Deductible – This is an amount that must be paid by the patient each year before any payment will be issued by the insurance. The total deductible amount is stated in your insurance policy.

Insurance Discount – This is the discount we give the insurance companies we "participate" with.  We accept their price since we have a contract with them.  If we do not have a contract with a particular insurance, we are entitled to receive our billed amount (whether from the insurance or patient).

Insurance Paid – This is the amount of money that we actually received from insurance.

Participating/In-Network - This means we have a written contract with a particular insurance or network.  Because of this, we accept their allowed amount instead of our usual charge. Usually, this affords the patient the highest benefit level from their insurance.